1. Agreement and eligibility
These Terms govern access to MyAppartments, an apartment and rental-management service operated through myappartments.myhotels.co.tz. By creating an account, selecting the acceptance checkbox or continuing to use the service, you agree to these Terms and the Privacy Policy.
You must be at least 18 years old, legally capable of entering an agreement, and authorized to manage every property and tenant record you add. If you act for a company or property owner, you confirm that you have authority to bind that organization.
2. Accounts and security
You must provide accurate registration and contact information. Email verification may be required before activation. You are responsible for protecting passwords, limiting staff permissions and promptly notifying MyAppartments of suspected unauthorized access.
Staff accounts operate under the landlord’s subscription. The landlord remains responsible for actions performed by staff members and for removing access when it is no longer required. Accounts may not be sold, transferred, shared publicly or used to conceal the identity of the responsible property manager.
3. Description of the service
MyAppartments provides tools for managing properties, units, tenants, leases, rent schedules, payments, deposits, expenses, maintenance, inspections, utilities, documents, communications, suppliers, tasks and reports. Features may depend on the selected plan, configured integrations and third-party provider availability.
The service assists with record keeping but does not provide legal, tax, investment or accounting advice. Generated statements, notices and calculations must be reviewed by the landlord before being relied upon or sent to another person.
4. Trials, subscriptions and limits
New accounts may receive a limited trial. Paid plans may specify a service period, monthly price, property limit, staff limit or other restrictions. Access can be restricted when a trial expires, payment becomes overdue, a subscription is suspended, or the plan is cancelled.
Unless a separate written agreement states otherwise, fees are quoted in Tanzanian shillings and do not include taxes or third-party transaction charges. Changes to plan pricing apply prospectively after reasonable notice. Fees already paid are generally non-refundable except where required by law or where MyAppartments confirms otherwise in writing.
5. Landlord responsibilities and acceptable use
You are responsible for the legality, accuracy and confidentiality of information entered into the service. Before recording tenant, emergency-contact, identity, payment or communication information, you must have a lawful reason and provide any notices or obtain any permissions required by applicable law.
You must not use MyAppartments to harass tenants, discriminate unlawfully, send unsolicited messages, upload malicious files, misrepresent payments, gain unauthorized access, interfere with the service, reverse engineer security controls, or store content that infringes another person’s rights.
You remain responsible for tenancy agreements, rent decisions, notices, deposit handling, property safety and compliance with applicable housing, consumer, tax and data-protection requirements.
6. Rent and online payments
Manual payment records are entered by the landlord or authorized staff. Online payment requests may be processed by third-party providers such as ClickPesa. MyAppartments does not collect or store payment-card credentials or mobile-money PINs.
A payment should be treated as completed only after confirmation by the relevant provider. Provider fees, outages, reversals, settlement delays and account requirements are governed by that provider’s terms. You must review reconciled amounts and report discrepancies promptly.
7. Service availability and changes
We aim to provide a reliable service but cannot guarantee uninterrupted or error-free operation. Maintenance, internet failures, hosting incidents, third-party outages or security work may temporarily affect access. Features may be improved, replaced or discontinued where reasonably necessary.
You should retain appropriate independent records needed for legal, financial and operational continuity. MyAppartments is not a substitute for professional advice or mandatory government records.
8. Suspension and termination
We may restrict or suspend an account for non-payment, security risk, unlawful activity, material breach, misuse of communications, harm to other users, or a valid legal requirement. Where practical, we will provide notice and an opportunity to correct the issue.
You may stop using the service at any time. Ending a subscription does not erase obligations, charges or liabilities arising before termination. Data handling after closure follows the Privacy Policy and applicable retention requirements.
9. Warranties and limitation of liability
The service is provided on an “as available” basis to the extent permitted by law. We do not guarantee that tenant information is accurate, that a tenant will pay, that a notice is legally sufficient, or that an integration will remain available.
To the extent permitted by law, MyAppartments is not liable for indirect, incidental, special or consequential loss, lost profit, lost opportunity, tenant disputes, or loss caused by inaccurate user data, compromised credentials or third-party services. Nothing in these Terms excludes liability that cannot lawfully be excluded.
10. Governing law and disputes
These Terms are governed by the laws of the United Republic of Tanzania. The parties should first attempt to resolve a dispute through good-faith written communication. If it cannot be resolved informally, it may be submitted to the courts or another competent dispute-resolution body in Tanzania.
If one provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision immediately does not waive it. Updated Terms will display a new effective date and, for material changes, may require renewed acceptance.
11. Contact
Questions about these Terms, subscriptions or account access may be sent to no-reply@myhotels.co.tz. Include your registered email address, but never send passwords, mobile-money PINs or payment-card information.